Privacy Policy

This policy explains how MSB Group UK ("MSB", "we", "us") collects and uses personal data when you use msbgroupuk.com or contact us about a project. We handle personal data in line with UK data protection law.

Who we are

MSB Group UK, Stardens, Tewkesbury Rd, Newent GL18 1LG. Telephone 01452 452100. Email sales@msbgroupuk.com. We decide how and why your personal data is used, so we are the data controller.

What we collect

Details you give us when you use a contact form, email or call us: your name, email address, telephone number, company and the content of your enquiry. We also collect basic usage data through cookies and similar technology, such as pages viewed, device type and approximate location.

Why we use it

To reply to your enquiry and prepare quotes (our legitimate interest and steps you ask us to take before a contract). To understand how the website is used and improve it (our legitimate interest, or your consent where cookies require it). To meet legal obligations.

Who we share it with

Service providers that run our website and tools, including Webflow (website hosting), Google (Analytics and Maps) and our email provider. They process data only on our instructions. We do not sell your personal data.

How long we keep it

We keep enquiry details only as long as needed to deal with your enquiry and any resulting project, and to meet legal and accounting duties. Analytics data is kept for the period set in our analytics account.

Cookies

We use Google Analytics cookies to measure website use. You can block or delete cookies in your browser settings. The embedded map on our contact page is provided by Google and may set its own cookies.

Your rights

You can ask us to access, correct or delete your personal data, to restrict or object to its use, and to receive a copy in a portable format. Email sales@msbgroupuk.com to make a request. If you are unhappy with how we handle your data you can complain to the Information Commissioner's Office at ico.org.uk.

Changes

We may update this policy. The current version is always on this page.